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From Freelance to Frontline: Upgrading a CRM's Developer Experience
Developer Stories

From Freelance to Frontline: Upgrading a CRM's Developer Experience

"I fancied myself a bit of a nerd growing up," Patrick quips, recounting his journey from tinkering with computers to building his first website at the tender age of ten. With the eager curiosity of a child combined with the precision of a budding engineer, he plunged headfirst into the world of technology, learning, exploring, and creating.

From Freelance to Frontline: Upgrading a CRM's Developer Experience

The Allure and Struggles of Freelancing

The self-taught developer soon felt the pull of freelancing, an avenue that promised freedom, creativity, and the thrill of shaping one's destiny. Yet, as Patrick confesses, freelancing is not without its pitfalls. "Freelancing kind of gets a bad reputation," he muses. The unpredictable nature of gigs, the challenge of finding reliable clients, and the ever-present specter of instability are realities many freelancers face.

Still, in Patrick's words, "Freelance can actually be very stable." The key? Finding the right partners.

G2i emerged as a game-changer for Patrick. "Through partners like G2i, I've been able to find quite a lot of stability for myself as a freelancer," he shares. G2i offered a "guaranteed freelance experience" – both for developers like himself and for the companies seeking their expertise. He no longer needed to relentlessly chase after clients or worry about the unpredictability of short-term gigs.

Kustomer: A Match Made in Tech Heaven

Patrick's work with Kustomer through G2i, has become a defining chapter in his freelance career.  Kustomer is a CRM that was acquired by Meta last year for $1B, and was later spun out on a $250M valuation

Despite the freelance nature of his job, his role was pivotal. He was instrumental in creating a feedback loop that enriched the developer experience. Patrick co-authored an Apps SDK for building third-party applications to securely embed externally-authored code. Alongside that, he released 4 production-scale applications for Magento, Klaviyo, Zoom, and Slack using the Apps SDK, one of which closed a backlog of over 30 tickets related to bugs in previous iterations.

Patrick’s contributions were not just technical; they were transformative. With Patrick on board, Kustomer's developer experience underwent a metamorphosis. He wrote all public technical documentation for the Apps SDK, created 8 sample apps, and brought test coverage from 54% to over 95%. By combining his expertise with fresh eyes on the project, he ensured value creation for the organization and enhanced the overall developer experience on Kustomer.

Why G2i Stands Out

For software engineering leaders seeking to harness the best of freelance talent, Patrick's story serves as a beacon, illuminating the path to success. Freelance talent can make a significant difference and bring transformative changes to your organization.

“I'm really excited about what we're building. And to be honest, I felt like I'm just as much of a member of the team as anyone else.” shares Patrick. With G2i, he was onboarded seamlessly as part of the team. He elaborates that “your legal relationship to your client may be different than the employees you're working with, but you're treated just like every other member of the team. You're given access, you're given a list of things to do and just rock and roll from there.”

If there's one takeaway, it's this: with the right partners, the freelance journey can be as rewarding as it is exhilarating. Get in touch with our team to start hiring brilliant engineers like Patrick. Or if you’re looking to join G2i as a developer, apply here

Developer Stories

From Freelance to Frontline: Upgrading a CRM's Developer Experience

From Freelance to Frontline: Upgrading a CRM's Developer Experience
"I fancied myself a bit of a nerd growing up," Patrick quips, recounting his journey from tinkering with computers to building his first website at the tender age of ten. With the eager curiosity of a child combined with the precision of a budding engineer, he plunged headfirst into the world of technology, learning, exploring, and creating.

The Allure and Struggles of Freelancing

The self-taught developer soon felt the pull of freelancing, an avenue that promised freedom, creativity, and the thrill of shaping one's destiny. Yet, as Patrick confesses, freelancing is not without its pitfalls. "Freelancing kind of gets a bad reputation," he muses. The unpredictable nature of gigs, the challenge of finding reliable clients, and the ever-present specter of instability are realities many freelancers face.

Still, in Patrick's words, "Freelance can actually be very stable." The key? Finding the right partners.

G2i emerged as a game-changer for Patrick. "Through partners like G2i, I've been able to find quite a lot of stability for myself as a freelancer," he shares. G2i offered a "guaranteed freelance experience" – both for developers like himself and for the companies seeking their expertise. He no longer needed to relentlessly chase after clients or worry about the unpredictability of short-term gigs.

Kustomer: A Match Made in Tech Heaven

Patrick's work with Kustomer through G2i, has become a defining chapter in his freelance career.  Kustomer is a CRM that was acquired by Meta last year for $1B, and was later spun out on a $250M valuation

Despite the freelance nature of his job, his role was pivotal. He was instrumental in creating a feedback loop that enriched the developer experience. Patrick co-authored an Apps SDK for building third-party applications to securely embed externally-authored code. Alongside that, he released 4 production-scale applications for Magento, Klaviyo, Zoom, and Slack using the Apps SDK, one of which closed a backlog of over 30 tickets related to bugs in previous iterations.

Patrick’s contributions were not just technical; they were transformative. With Patrick on board, Kustomer's developer experience underwent a metamorphosis. He wrote all public technical documentation for the Apps SDK, created 8 sample apps, and brought test coverage from 54% to over 95%. By combining his expertise with fresh eyes on the project, he ensured value creation for the organization and enhanced the overall developer experience on Kustomer.

Why G2i Stands Out

For software engineering leaders seeking to harness the best of freelance talent, Patrick's story serves as a beacon, illuminating the path to success. Freelance talent can make a significant difference and bring transformative changes to your organization.

“I'm really excited about what we're building. And to be honest, I felt like I'm just as much of a member of the team as anyone else.” shares Patrick. With G2i, he was onboarded seamlessly as part of the team. He elaborates that “your legal relationship to your client may be different than the employees you're working with, but you're treated just like every other member of the team. You're given access, you're given a list of things to do and just rock and roll from there.”

If there's one takeaway, it's this: with the right partners, the freelance journey can be as rewarding as it is exhilarating. Get in touch with our team to start hiring brilliant engineers like Patrick. Or if you’re looking to join G2i as a developer, apply here

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